Refund Policy

Refund Policy

At Bellora, we want you to feel confident with your purchase. That is why we offer a 30-day money-back guarantee on eligible orders.

30-Day Guarantee

You have 30 days from the date your order is delivered to request a refund. If you are not satisfied with your product, contact us at customerbellora@gmail.com and our support team will help you with the next steps.

Refund Eligibility

To qualify for a refund, your item must be returned in its original packaging and include all parts, accessories, and materials that came with the order.

For hygiene and safety reasons, products that show excessive use, damage, or missing items may not qualify for a full refund.

How to Request a Refund

Email us at customerbellora@gmail.com with:

Your order number
The email used at checkout
The reason for your refund request
Photos of the item, if it arrived damaged or defective

Once your request is reviewed, we will provide return instructions if your order qualifies.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery. Please include photos or videos so we can review the issue and provide a replacement or refund when eligible.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refund Processing

Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

Non-Refundable Items

We cannot accept refunds for:

Items returned after 30 days
Items damaged from misuse
Items missing original parts or packaging
Gift cards or final sale items, if applicable

Contact Us

For any refund questions, contact us at:

customerbellora@gmail.com